Returns Policy

We want you to love your Boinker. If for any reason you're not completely happy with your purchase, we're here to help.

30-Day Returns

You may return your Boinker within 30 days of receiving your order for a refund, provided it meets the conditions below.

Return Conditions

To be eligible for a return, your Boinker must:

• Be returned within 30 days of delivery
• Be unused and in its original condition
• Include all original packaging, accessories and the hand pump
• Be free from damage, marks or excessive wear

Unfortunately, we can't accept returns for products that have been used, damaged through normal wear and tear, or are no longer in a resalable condition. We also can't accept returns on sale items or gift cards.

Return Shipping

If you've changed your mind, return shipping costs are your responsibility. We recommend using a tracked shipping service, as Boinkers can't be held responsible for items lost or damaged during return transit.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you've received the wrong item, please contact our friendly team as soon as possible so we can work with you to make it right.

How to Start a Return

To arrange a return, simply contact our customer support team at hello@boinkers.com.au with:

• Your order number 
• Your name
• The reason for your return

We'll send you the next steps, including where to post your Boinker, to get it safely back to us. Please don't send anything back before we've confirmed the return, as parcels sent without one first being requested won't be accepted.

Refunds

Once your return has been received and inspected, we'll let you know the outcome. If approved, you'll be refunded automatically to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.

Nothing landed after that? Contact us at hello@boinkers.com.au and we'll chase it up.