Shipping Information

We know you can't wait for your Boinker to arrive, so we're committed to getting every order packed, dispatched and on its way as quickly as possible.

Where We Ship

We currently deliver to all postcodes across Australia and New Zealand, including metropolitan, regional and many remote locations.

No matter where your next adventure begins, we'll do our best to get your Boinker there safely.

Delivery Timeframes

Estimated delivery times are:

 Australia: 8–10 business days

 New Zealand: 10–15 business days

Please note these are estimated delivery timeframes and may vary during busy periods, public holidays or for regional and remote locations.

Order Processing

Orders are typically processed within 1–2 business days before being dispatched.

Once your Boinker has left our warehouse, you'll receive a confirmation email with your tracking details so you can follow its journey to your door.

Tracking Your Order

As soon as your order has been shipped, we'll email you a tracking link so you can check your Boinker's progress every step of the way.

If you haven't received your tracking email, please check your junk or spam folder before contacting our support team.

Delivery Delays

While we always aim to deliver within our estimated timeframes, occasional delays can occur due to:

- High order volumes
- Public holidays
- Severe weather events
- Carrier delays
- Regional and remote delivery locations

We appreciate your patience and understanding if this happens.

Incorrect Shipping Details

Please ensure your shipping address is entered correctly when placing your order.

Unfortunately, Boinkers cannot be responsible for delays or additional shipping costs caused by incorrect or incomplete delivery information.

Need Help?

If you have any questions about your order or delivery, our friendly team is here to help.

Simply get in touch and we'll do our best to get you bouncing as soon as possible! Returns Policy

We want you to love your Boinker! If for any reason you're not completely happy with your purchase, we're here to help.

30-Day Returns

You may return your Boinker within 30 days of receiving your order for a refund, provided it meets the conditions below.

Return Conditions

To be eligible for a return, your Boinker must:

- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include all original packaging, accessories and the hand pump
- Be free from damage, marks or excessive wear

Unfortunately, we cannot accept returns for products that have been used, damaged through normal wear and tear, or are not in a resalable condition.

Return Shipping

If you've changed your mind, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Boinkers cannot be responsible for items lost or damaged during return transit.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you've received the wrong item, please contact our friendly team within 7 days of delivery. We'll work with you to make it right as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

How to Start a Return

To arrange a return, simply contact our customer support team with:

- Your order number
- Your name
- The reason for your return

We'll provide you with the next steps to get your Boinker safely back to us.