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Everything you need to know about the Pals, delivery, and keeping them clean.


About the Pals

What are Boinkers Pals?

Boinkers Pals are premium plush inflatable bounce-on animals. Each one has a name, a personality, and a whole lot of bounce. Soft enough for bedtime, sturdy enough for all afternoon. CE certified, ages 2+.

How many Pals are there?

There are 8 Pals in the Boinkers family: Hamish (Highland Cow), Spike (Dinosaur), Ruby (Dinosaur), Luna (Unicorn), Max (Puppy), Tilly (Elephant), Cappy (Capybara), and Amber (Horse).

Do I need to buy them separately?

Yes, each Pal is sold individually so you can pick the one your little one loves most, or collect the whole crew.

Safety

Are Boinkers Pals safe?

Yes. All Boinkers Pals are Australian safety certified and independently tested. Designed for children ages 2+. Always supervise young children during play.

What age are Boinkers Pals suitable for?

Boinkers Pals are designed for children ages 2+. The Aus / NZ 2+ certification means they have passed independent safety testing for this age group.

What is the maximum weight limit?

50Kg Maximum recommended weight for riders

Care & Cleaning

How do I clean my Boinkers Pal?

The plush cover is removable and machine washable. Unzip the cover, wash on a gentle cool cycle, and pop it back on when dry. The inflatable body can be wiped clean with a damp cloth.

How do I inflate my Boinkers Pal?

Each Boinkers Pal comes with an easy to use hand pump. Do not over-inflate. The Pal should feel firm but have a little give.

How should I store my Boinkers Pal?

Store your Boinker indoors in a cool, dry place away from direct sunlight and sharp objects. This helps keep the colours vibrant and the hopper in great condition for years of bouncing fun.

Shipping

How long does delivery take?

🚚 Australia: Delivery typically takes 8–10 business days.

🌏 New Zealand: Delivery typically takes 10–15 business days.

Do you ship Australia-wide?

We deliver to every postcode across Australia, from bustling cities to regional towns and remote communities.

We're also pleased to ship to all postcodes across New Zealand, so little adventurers on both sides of the Tasman can enjoy the fun.

How much does shipping cost?

Shipping is calculated at checkout.

Will I get a tracking number?

Yes. Once your order ships you will receive a tracking number via email so you can follow your Pal all the way to your door.

Returns

What is your returns policy?

We want you to love your Boinker! If it's not quite right, we're here to help with our 30-day returns policy.

What if my Pal arrives damaged?

If your order arrives damaged, faulty or you've received the wrong item, please contact our friendly team within 7 days of deliverywith a photo and your order number. We'll work with you to make it right as quickly as possible.

How do I start a return?

Email us at hello@boinkers.com.au with your order number and reason for return and we will guide you through the next steps.